We were in awe and thought this has to be an error. (At one point, We even offered to purchase a room at the casino, and they said no. It was not that anybody was doing anything wrong, but that we were RV Resort guests and not Casino guests, and that we needed to leave.Īs for my family and two others, we think this was an insane way to handle customer service. I guess this is the feeling that the Pechanga website mentions that you can "Experience it All" at Pechanga. I believe the scariest line I heard was, " Sir, your rules don't apply here, you are on a "Sovereign Nation," and we can do what we want.Īs we prepare for family outings and making memories with family and friends I think most people would not include getting a phone call while playing poker that you wife and children are being escorted out from the pool by security, that is laughing at them along the way. It's quite disappointing because I truly loved this resort until this experience. Here is the review I wrote for Yelp as well.
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